Faqs
Questions About Ceramics
Are your ceramics microwave and dishwasher safe?
Yes! All s.e. ceramics are microwave and dishwasher safe. Handling with care is recommended for longevity.
Are your ceramics stain resistant?
Yes! We often get asked this specifically about the matte white pieces. We have tested stain resistance with all of our ceramics through intentional experimentation in addition to our daily use of our ceramics in our own kitchens. Many neglected mugs of turmeric tea and tomato splattered spoon rests have remained stain-free!
My favorite item is out of stock. When will it return?
We generally restock our web shop every 4-6 weeks. If you would like to be the first to know when we restock the web shop please join our mailing list for updates.
Shipping and Returns
Where do you ship?
We currently ship anywhere within the United States.
Do you offer local pickup?
Yes, we do offer local pickup. We work from a home studio so we like to schedule our pickups at local coffee shops in East Nashville on Friday afternoons. There is not a local pickup option at checkout, so after you make your purchase, please email us that you would like to pick up your order. We'll reimburse your shipping cost and schedule a local pickup with you.
When will your ship my order?
We pack and ship online orders once a week. Please allow 3-5 business days for us to process your order.
Do you offer returns and exchanges?
We want you to be happy with the ceramics that you receive. If your purchase wasn’t what you expected, you can request to return it within 30 days of receiving it. We do ask that your item be in the same condition that you received it, unused.
Certain types of items cannot be returned, like custom products, Buddy Bowls, and special orders.
To request a return, you can contact us at becca@seceramics.com. If your return is accepted, you can ship your item to the address provided and we will refund the value of your ceramics once we have received them. Ceramics must arrive unbroken.
Please allow one week for your return to be processed once we receive your shipment.
My order arrived damaged or incorrect. What can I do?
If you received the wrong item or quantity, please let us know as soon as possible so we can solve the issue. If any items appear damaged or defective, we appreciate you letting us know, as we care deeply about quality.
Contact us at becca@seceramics.com, and we'll make things right with a refund or replacement.
Please keep in mind that these items are all made by hand, one at a time. Each piece has some degree of imperfection and uniqueness that you won’t find in mass produced ceramics. We try our best to portray our ceramics accurately and honestly in our images and descriptions.
Custom Orders
Do you make custom orders?
It's always fun to take on custom orders. We’d love to work with you on a project. Email us at becca@seceramics to see if we are a good fit for your project.
Contact
Get in Touch
Have questions about our ceramics or process? Reach out at becca@seceramics.com. We'll get back to you as soon as we can, and be sure to check your spam folder for our reply!